If you need to cancel your TechCARE 24x7 Microsoft Elite Service, please submit a cancellation form at least 90 days before your contract end date. The form must include the following details:
| Field Name | Description |
| Country | Enter the country where the service is registered. |
| Reason for cancellation | Provide a clear reason for cancelling the service. |
| Requester full name | Your full name as the requester. |
| Requester email address | Your email address in case further information required. |
| Legal Company Name | The legal name of your company. |
| Domain | The primary domain associated with your company. |
| Select the services to be cancelled | Choose the services you want to cancel. |
| End Customer Legal Company Name | The legal name of the end customer. |
| End Customer Company Domain | The domain of the end customer. |
| Azure plan under Monitoring or Managed to be cancelled | Specify the Azure plan under monitoring or managed services. |
| Azure plan to be cancelled | Name of the Azure plan to cancel. |
| Provide the Azure plan ID of all the Azure plan | Enter the Azure plan ID. |
Once we receive your request, we will review and process it within 3–7 business days. You will receive an email confirmation once your cancellation is approved.
Important Notice:
- Ensure all details match your records.
- Incomplete or incorrect information may delay processing.