We are pleased to inform you that, effective form the 8th of September 2025, TD SYNNEX Cloud Support Services(CSS) is officially rebranding to TechCARE 24x7 Microsoft.
What’s Changing?
- Service Name: Cloud Support Services (CSS) → TechCARE 24x7 Microsoft
- Team Name: CSS Team → Cloud Support Team (CST)
The service remains the same high-quality, reactive technical support you know, now under a stronger, more recognizable brand that aligns with our TD SYNNEX TechCARE 24x7 portfolio.
What does this mean for you?
- The service and benefits remain exactly the same.
- You will now see the new branding — TechCARE 24x7 Microsoft — in all materials, contracts, and communications.
Starting 8th September, please note:
- New Support Portal URL Access and submit tickets via: https://cst.24x7techcare.com/hc/en-us (If you continue using the current URL, you will be automatically redirected to the new one.)
- Updated Support Email Address All outgoing support emails from our Cloud Support Team (CST) will now come from: cst@24x7techcare.com
Important: This address is for outgoing communication only. Please do not use it to raise new support requests. All new tickets must continue to be submitted exclusively through the support portal.