Please note, if your company name in Partner Admin Center (PAC) differs from the
information in your contact details (domain and signature), kindly provide evidence (e.g.
PAC screenshot) so that we can validate your subscription, otherwise the service will be
declined due to security reasons.
I am a Basic Partner:
Please be advised that all technical support requests should be submitted in our Ticketing Portal:
- Sign in in the Ticketing Portal.
- Click on “Submit a request”.
- Select “Submit a Technical Incident” option from the dropdown menu.
- Complete the required information in the form.
- Click on “Submit”.
Email Verification Requirement:
If you are raising a request for the first time, or if your email is not yet registered and verified, you will need to complete email verification before the request can be submitted.
When you attempt to submit a request without verifying your email, you will see the following error message:
“⚠️ Request not yet submitted. Please check your email to verify and submit your request.”
Your request will not be processed until the email verification step is completed. Once you verify your email, the ticket will automatically move forward in real time.
Important: In case you did not get any credentials, please get in touch with your Reseller for more information.