Please note, if your company name in Partner Admin Center (PAC) differs from the
information in your contact details (domain and signature), kindly provide evidence (e.g.
PAC screenshot) so that we can validate your subscription, otherwise the service will be
declined due to security reasons.
I am a Basic Partner:
Please be advised that all technical support requests should be submitted in our Ticketing Portal:
https://cst.24x7techcare.com/hc/en-us/requests/new
You do not need a user profile and login credentials to submit a request, you simply need to select “Submit a request” and fill out the form. Once submitted you will receive a confirmation email confirming you the submission of the support request.
In each single page of the Ticketing Portal it is visible the "Chat" button. Please be aware that even if it is visible this specific functionality can't be used by CST Basic partners to log any support request.
I am an Elite Partner:
Please be advised that all technical support requests should be submitted in our Ticketing Portal:
https://cst.24x7techcare.com/hc/en-us/requests/new
To submit a support request please follow the below instructions:
- Sign in in the Ticketing Portal.
- Click on “Submit a request”.
- Select “Submit a Technical Incident” option from the dropdown menu.
- Complete the required information in the form.
- Click on “Submit”.
Email Verification Requirement:
If you are raising a request for the first time, or if your email is not yet registered and verified, you will need to complete email verification before the request can be submitted.
When you attempt to submit a request without verifying your email, you will see the following error message:
“⚠️ Request not yet submitted. Please check your email to verify and submit your request.”
Your request will not be processed until the email verification step is completed. Once you verify your email, the ticket will automatically move forward in real time.
To review/update your support request please refer to How can I review/update my support request?
As a CST Elite Partner, you are also entitled to use our "Chat" functionality. Clicking on the button at the bottom right corner you will start a live conversation with our CST Team. One of our engineer will pick up the conversation with you and will start the analysis concerning your issue.
Once submitted you will receive a confirmation email about the submission of the support request with the ticket details (ticket ID, incident priority, etc..)
Phone:
The "Phone" as a contact method to log support request is available only for CST Elite partners that applied for the CST Elite with White Label setup. If you want to know more about this CST Support Plan please get in touch with your TD SYNNEX Trusted Advisor.