As an End Customer, you have received the credentials to login in the Ticketing Portal from your Reseller. You are now entitled to submit your support request selecting "Submit a request". Please refer to How can I submit a technical support request?
Email Verification Requirement
If you are raising a request for the first time, or if your email is not yet registered and verified, you will need to complete email verification before the request can be submitted.
When you attempt to submit a request without verifying your email, you will see the following error message:
“⚠️ Request not yet submitted. Please check your email to verify and submit your request.”
Your request will not be processed until the email verification step is completed. Once verified, you can resubmit the request successfully.
In case you did not get any credentials, please get in touch with your Reseller for more information.