I am a CST Basic Partner:
You do not need a user profile and login credentials to submit a support request, you simply need to select “Submit a request”. When you submit a request for the first time, an individual user account is created automatically. You will be able to review all your support requests, you just need to create a password selecting “Sign in” and then “Get a password”.
Email Verification Requirement
If you are raising a request for the first time, or if your email is not yet registered and verified, you will need to complete email verification before the request can be submitted.
When you attempt to submit a request without verifying your email, you will see the following error message:
“⚠️ Request not yet submitted. Please check your email to verify and submit your request.”
Your request will not be processed until the email verification step is completed. Once verified, you can resubmit the request successfully.
I am an CST Elite Partner:
As part of the Elite Partner Program, during the Onboarding call with our Service Delivery Manager you have been provided the user credentials to login in the Ticketing Portal. You have now visibility on your tickets and, depending of the profile setup during the Onboarding call, you might have also visibility on all the tickets created by your organization.
For the first login, you can obtain your password by selecting “Sign in” and then “Get a password”.